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The Ultimate Social Media Strategy for Small Businesses
Clayton Pantano • February 24, 2025
Social media has become the battleground where businesses compete for attention, engagement, and ultimately, customer loyalty. Developing a robust social media strategy is essential for any small business looking to make its mark.
This post will take you from the basics of establishing a compelling social media presence for your small business to employing advanced strategies that scale your business. Whether you're a startup or an established business aiming for growth, this is your roadmap to social media marketing success.
Why Social Media Matters for Small Businesses
We've all heard that "You have to be on Social Media as a business owner!"
But...
You may be asking yourself, “Why does any of this matter?”
Here’s why: 77% of people say that a social media presence influences their buying decisions. If 3 out of 4 of your potential customers are influenced by what they see on social media, do you want your competition to be the only influence on your potential customers?
I didn't think so.
Step 1: Establishing Your Social Media Foundation
Like anything, it's important to build off of a solid base from the start. Let's first cover the foundational elements of any successful social media marketing strategy.
Identifying Your Target Audience
Understanding your audience is the first step to social media success. When crafting a social media strategy, defining the “Who” (AKA your customers) you market to will be critical. Ask yourself:
- Who are you selling to?
- Who benefits the most from your product or service?
- Historically, who has purchased from you the most?
- Who is your most profitable segment of customers?
Using these answers, define your ideal customer based on demographics, interests, and behaviors. After defining your audience, use social media analytics tools to gather data and insights to refine your strategy.
Choosing the Right Platforms
Not all social media platforms are created equal, especially for your business. Select platforms where your target audience is most active and engaged. Focus on 2-3 platforms to start, allowing for more concentrated effort and resource allocation.
A great way to figure out which platforms are right for your business will be to look up the demographic information of different social media platforms. Here is a great example of this from Sprout Social.
Setting Up Your Profiles for Success
Your social media profiles are often the first interaction potential customers have with your brand. Optimize your profiles with:
- A clear, recognizable profile picture and cover photo.
- A bio that clearly states what your business does and its unique value proposition.
- Contact information and a call-to-action (CTA) directing visitors to your website or a landing page.
Step 2: Content Creation and Branding
After you've built your foundation and established a starting foundation, the effort of creating your social media presence begins! This is the fun part!
Crafting Your Brand Voice and Visual Identity
Consistency is key in branding. Develop a brand voice and visual identity that reflects your brand’s personality and values. Use a consistent color scheme, typography, and imagery style across all content to enhance brand recognition.
Please, make sure the brand you create online reflects the experience your customers have in person. One of the most off-putting things you can do as a business is to create a brand that feels fake online based on what your customers are experiencing when they are actually doing business with you.
Content Types That Resonate with Your Audience
Diversify your content to keep your audience engaged. Utilize different formats like images, videos, stories, and live broadcasts to find what resonates best with your audience. People want to see content that is new, funny, or inspiring. Plan your content to engage, educate, and excite your audience.
Pro tip: Review your content's performance every 30 days. Do more of what works well, and less of what didn't work well, and you'll have a supercharged strategy fueling your business growth.
Scheduling and Planning for Consistent Engagement
Consistency in posting keeps your audience engaged and increases visibility. Use social media scheduling tools like Metricool, Agorapulse, or Later to save time and maintain a consistent presence.
Step 3: Growth Strategies for Scaling Up
We’ve talked a lot about organic social media so far, but when and where should you consider paid advertising?
A lot of brands focus on paid advertising, and rightfully so. It’s incredibly difficult to prove the ROI of organic social media. It’s far simpler to prove the ROI of paid social media with the plethora of pixel data you can receive when running ads.
Advanced Targeting and Advertising Techniques
Leverage advanced targeting options on platforms like Facebook and Instagram. Experiment with different ad formats and targeting criteria to find the most effective campaign combinations.
- Get laser-focused on your target audience.
- Target the most profitable geographic regions.
- Keep ad copy short and simple, using concise, impactful language.
Crafting Compelling Visuals for Ads
Visuals are the heartbeat of your message. Ensure your visuals stand out by:
- Understanding color psychology.
- Embracing simplicity.
- Highlighting your product or service with high-quality images.
- Incorporating minimal but impactful text.
Leveraging Analytics for Growth
Regularly review your social media analytics to understand what’s working and what’s not. Use these insights to refine your strategy, focusing on content and tactics that drive the best results. Analyze metrics like reach, impressions, and follower growth to gauge success and make data-driven decisions.
So... How should you be thinking about advertising?
Paid Ads fuel discovery
61% of consumers said they found new products, services, and brands from paid ads on social media. While we LOVE to think that everyone should know about our brand, the truth is that 3 out of 5 people have no clue we exist!
One of my favorite tactics we deploy for some of our customers is to run location-specific ads to our client’s target markets with the goal of page likes or follows. We aren’t artificially inflating their following, instead, we’re simply inviting their ideal customers to join the community around the brand and become part of the conversation.
It’s nothing more than essentially saying “Hey, we really think you’d like what we do. Follow us for a bit to find out if you do, and we’d love to serve you some day.”
Oftentimes, brands go straight to the marriage proposal without ever taking the customer on a date first.
Organic and Shared content lead to sales
Would you believe us if we told you that over 80% of people have purchased from a brand in the past year based on organic social media posts? We're serious.
Why is that? Well, it’s because the people who follow you and see your organic posts are the people that are most familiar with your brand, and are positioned to buy when the time is right.
Conclusion
Social media has rapidly evolved and revolutionized the marketing landscape. Whether you think that is good or bad isn’t up for debate, as there’s no denying the power of social media for small businesses.
If you’re ready to take your social media presence to the next level, connect with us. Together, we can craft a social media strategy that is not only effective but transformative.
Sincerely,
Your favorite opinionated marketer - Clayton.
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Let's Connect!
Entrust Marketing helps service-based businesses grow with high-value, results-driven marketing. From social media and SEO to paid advertising, we handle the details so you can focus on what matters most. No confusion, no hassle—just real marketing that works. Let’s talk!
clayton@entrustmarketingwa.com
253-455-3273